True Balance is a secure and innovative platform that specializes in lending, payments, and various financial services with the overarching mission of “Finance for All.” It operates as a Prepaid Payment Instrument issuing entity authorized by the Reserve Bank of India (RBI). True Balance offers Digital Wallet and Gift Wallet services, which can be utilized for multiple transactions including recharges, bill payments, fund transfers, and wallet interoperability via Unified Payments Interface (UPI).
In addition to payment solutions, True Balance provides unsecured Personal Loans through RBI-registered Non-Banking Financial Companies (NBFCs), which have gained the trust of over 75 million users nationwide. Customers can access digital personal loans ranging from ₹1,000 to ₹2,00,000 with a tenure that spans from a minimum of 6 months to a maximum of 12 months. The platform charges a low processing fee for these loans. The Annual Percentage Rate (APR) for borrowing ranges between 28.8% and 99.7%, making it essential for borrowers to assess their repayment capabilities.
True Balance Customer Care Email ID / Phone Number
| For technical issues | cs@balancehero.com |
| For Bureau score-related matters | cs@truecredits.in |
| For Payment / Wallet / Utility Payments-related issues | cs@balancehero.com |
| For Loan Cancellation request | info@truecredits.in |
| For matters related to loan Repayments | cs@truecredits.in |
| True Balance Phone Number | 0120-4001028 |
True Balance Registered Office Address
Balancehero India Private Limited
The Circle Work, 5th floor, Huda City Centre, Sector – 29, Gurugram, Haryana- 122001
What should I do if True Balance customer service doesn’t solve my problem?
You can talk to our team directly, and they will help you overcome the Loan related problems / query. We have expert team members who have extensive experience. Our team will help you in Loan related matter. If you would like to speak with our team, then book an appointment through this link – Get Consultation
Which loan platform offers personal loans to people with a low CIBIL Score?
You can apply for a loan through us “Safeloan Financial Solutions”, and we are here to assist you in obtaining a loan even if you have No CIBIL score or a Low CIBIL score.
Important Links
Feel free to honestly share any issues you’ve encountered with True Balance in the comment box below.